LivingLens, the leading video intelligence platform, announces three Customer Success hires to support continued growth.

Brett Henderson has joined LivingLens to head the cross-territory Customer Success team and will be based in Toronto. Henderson’s 21 years’ experience in the market research, software development and CX industries will be invaluable in understanding client objectives and priorities, as he leads the team to deliver outstanding levels of support.

Juliana Almeida and Jenna Boccia join the Customer Success team in London and Toronto respectively to support the growing client base in gaining maximum value from the video intelligence platform. The additions to the Customer Success team follows the announcement of the expansion to the Sales team, with new sales hires in London, New York and Toronto.

Almeida boasts client management expertise in the insight space having previously managed multiple accounts at comScore. She will be focussing on European relationships, particularly the increasing volume of subscription clients, to deliver practical support in using the LivingLens platform.

Boccia brings with her expertise of Customer Success within a SaaS environment and will primarily be focussed on supporting clients in North America, both onboarding new accounts, as well as continuing to build on existing relationships.

Carl Wong, LivingLens CEO said, “We are delighted to be welcoming more new faces to the expanding LivingLens team. Our latest recruitment of customer success experts allows us to continue to provide our clients with outstanding support, as growth in our subscription customer base accelerates. We are continually developing the LivingLens platform with new features and our Customer Success team are fundamental in ensuring clients benefit from the full range of capabilities and gain maximum value.”

The expanded Customer Success team will provide support, advice and best practice guidance across the full spectrum of use cases and methodologies available through the LivingLens platform. These include self-ethnography using CaptureMe, the LivingLens mobile research solution, as well as seamless integrations for Customer Experience (CX) programmes and quantitative surveys with solution and survey partners.

LivingLens’ leading video capture and analytics platform unlocks the insight in people’s stories to inspire decisions. The LivingLens platform captures & analyses multimedia content, translating human behaviour into a usable data asset. Putting the consumer just one click away, LivingLens is redefining how brands get closer to their audiences, by utilising the range of information held within video content including, speech, emotions, activity and objects. LivingLens makes leveraging the power of video efficient and scalable for global brands, agencies and technology providers, enabling fast insight generation and was recently names as one of the top 50 most innovative companies in the GRIT report.